Frequently Asked Questions

🛒 Orders & Payments

1. How can I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.

2. What payment methods do you accept?
We currently accept Cash on Delivery only. Simply pay in cash when your order arrives at your door — no card or online payment needed. More payment options will be available soon.

3. Can I cancel or modify my order?
Orders can be cancelled or modified within 1 hour of placing them. Once processed or shipped, changes are not possible.

🚚 Shipping & Delivery

4. Do you deliver across Germany and Europe?
No, we currently deliver within Bochum and the surrounding area within a 20 km radius. Orders outside this delivery zone cannot be accepted at this time.

5. How long does delivery take?
Delivery typically takes 1–2 BUSINESS DAYS, depending on your location and shipping method.

6. How can I track my order?
Once your order is shipped, you will receive a tracking link via email to monitor your delivery in real-time.

📦 Products & Quality

7. Are your products authentic?
Yes, all our products are sourced from trusted asian brands to ensure authenticity, quality, and freshness.

8. Do you offer fresh and long-lasting products?
We carefully select and store products to maintain quality and shelf life. Expiry dates are clearly mentioned where applicable.

9. Why do some products look slightly different from images?
Packaging may vary slightly due to manufacturer updates, but the product quality and quantity remain the same.

🔄 Returns & Refunds

10. What is your return policy?

Due to the nature of food products, we are unable to accept returns on perishable or opened items. For sealed, non-perishable products we accept returns within 14 days of delivery, provided the item is unopened and in its original condition.

If you receive a damaged, incorrect, or missing item, please contact us within 24 hours of delivery with a photo and we will resolve it immediately.

Please refer to our Return & Refund Policy for full details.

11. What should I do if I receive a damaged or incorrect product?
Please contact us within 24 hours of delivery with clear photos of the damaged or incorrect item. We will arrange a replacement or refund as quickly as possible.

🧾 Account & Support

12. Do I need an account to place an order?

Yes, an account is required to place an order. This helps us verify your delivery details and ensures a smooth Cash on Delivery experience.

Creating an account is free and only takes a minute. Once registered, you can track your orders, view your order history, and shop faster next time.

13. How can I contact customer support?
You can reach us via email at kashmirbazarbochum@gmail.com or call our support hotline during working hours.

🌍 General

14. Do you import products directly from Asia?
Yes, we work with trusted suppliers to bring authentic groceries directly to Europe.

15. Are your prices inclusive of taxes?
All prices are displayed in Euros (€) and include applicable taxes unless stated otherwise.